Job Description

Unit Description Sodexo is seeking a Patient Experience Manager for Jefferson Health, Stratford Division, located in Stratford, New Jersey. Jefferson Health is an integrated healthcare delivery system providing a full continuum of healthcare services, ranging from acute-care hospitals to a broad spectrum of outpatient and wellness programs. Part of a multi-site healthcare provider, Jefferson Health New Jersey serves the residents of Camden, Burlington and Gloucester counties. This is a Day shift position, with some weekends and holidays. This position will report to a General Manager on-site. The successful candidate will: Evaluate and develop service levels for the overall Patient Experience Program targeted to exceed patient expectations. Is this opportunity right for you? We are looking for candidates who have: Excellent leadership and communication skills with the ability to maintain the highest of standards and implement company policies. A passion for our patients and customers to ensure our Sodexo CARES (Compassion, Accountability, Respect, Enthusiasm, and Service) behaviors are followed daily. Strong management skills, preferably in healthcare. Responsible for successfully coordinating and directing all patient experience activities within the assigned unit. Must ensure that all personnel under his/her operational influence comply with all client, government, corporate and division policies and procedures. Responsibilities: Participates and adds value to hospital committees as necessary (i.e. Patient Satisfaction Committee, Nursing, Administration, HCAHPS Committee, etc.). Ensures compliance with all regulatory agencies (CMS, JCAHO). Maintains an awareness of the patient satisfaction updates and industry conditions including internal and external to the accounts and districts. Works closely with the on-site management team to reach operational goals. Provides recognition for employees when programs are implemented with success. Composes patient satisfaction reports as needed to management. Implements forms, data, and ensures standardization for departmental patient satisfaction operations success. What We Offer Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include: Medical, Dental, Vision Care and Wellness Programs. 401(k) Plan with Matching Contributions. Paid Time Off and Company Holidays. Career Growth Opportunities and Tuition Reimbursement. More extensive information is provided to new employees upon hire. Qualifications & Requirements Basic Education Requirement - Associate's Degree or equivalent experience. Basic Management Experience - 2 years. Basic Functional Experience – 1 year experience in Service Recovery role at large hospitality or hospital environment. Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer. #J-18808-Ljbffr Sodexo

Job Tags

Similar Jobs