EKPC is a leading cooperative dedicated to providing reliable, affordable, and sustainable energy solutions to the East Kentucky region. As a community-focused organization, we value innovation, excellence, and commitment to service in delivering power to our members. Job Overview: As a Live Chat Operator at EKPC, you will be a vital part of our customer engagement team, ensuring prompt and effective communication with our members. Your primary responsibilities include: Real-Time Member Interaction: Engage with members via live chat to address inquiries, provide information, and offer support on a wide range of topics related to our services. Technical Assistance: Provide immediate assistance for technical issues, guiding members through troubleshooting steps and ensuring a positive resolution. Information Delivery: Deliver accurate and up-to-date information regarding EKPC's services, programs, and energy-related initiatives. Problem Resolution: Efficiently resolve member issues within the live chat platform, escalating as needed, and ensuring seamless communication handovers if required. Documentation: Maintain detailed and accurate records of member interactions and resolutions within the live chat system. Member Education: Educate members on energy-saving practices, billing processes, and available resources through the live chat platform. Collaboration: Collaborate with cross-functional teams to continuously improve live chat processes, enhance member experience, and contribute to a positive work environment. Requirements: High school diploma or equivalent; additional education is a plus. Proven experience as a live chat operator or in a customer service role. Excellent written communication skills with the ability to convey technical information clearly. Familiarity with live chat systems and proficiency in multitasking during real-time interactions. Strong problem-solving skills and ability to adapt to a fast-paced environment. Commitment to delivering exceptional customer service. Join EKPC and become a key player in providing immediate and effective support to our members. Apply your communication skills and dedication to customer satisfaction in contributing to the energy solutions of East Kentucky.
Job Description Company Name: McCarthy Services Overview: Pay: Pay: $100k - $200k+ annually based on performance Schedule: variable, must be able to work evenings and weekends Full-time, year-round work Join McCarthy Services, part of the ARS family...
...assisted services by providing employment services to job seekers and employers. The incumbent will perform the duties of a Migrant and Seasonal Farmworker (MSFW) Outreach Worker (OW). The Migrant and Seasonal Farmworker (MSFW) Outreach Program is dedicated to assisting...
...Hourly rate between $50 - $60 per hour plus an uncapped bonus plan We value our teammates smile as much as our patients smile.... ...patients and teams. We are hiring immediately for full and part time positions in our dental offices and are seeking teammates who care...
Careers With Purpose Sanford Health is one of the largest and fastest-growing not-for-profit health systems in the United States. We're proud to offer many development and advancement opportunities to our nearly 50,000 members of the Sanford Family who are dedicated...
...A global engineering and manufacturing leader in heavy vehicle/equipment design, engineering, and manufacturing in the Virginia Beach, VA, area, seeks an Electrical Designer with Creo (or similar), AutoCAD, and wire harness design for vehicles or equipment. This permanent...