Job Description

JOIN OUR HISTORIC TOURS OF AMERICA FAMILY

This is a GREAT opportunity to SHINE the spotlight on your GUEST SERVICES and SALES skills!!!

Have fun offering Historic Tours of America's ® tours and attractions while inviting guests to learn about our historic city!

Job Summary

As the face of Old Town Trolley of Nashville, our Hotel Concierge plays a vital role in creating memorable guest experiences. The ideal candidate has a passion for hospitality, a sincere love of Nashville's history and culture, and a natural ability to engage guests. This role focuses on promoting and effectively selling discounted attraction tickets while providing top-tier customer service.

Employee Benefits

Competitive pay and paid training: $18 per hour + commission

All FT Employees are eligible for 2 weeks of paid vacation time as well as company sponsored health and wellness plans
All FT, PT and Seasonal employees are eligible for:

Paid sick time
401K plan with company matching*
Flexible schedules, including a combination of weekdays and weekends are available
Fun, upbeat work environment with various award and recognition celebrations throughout the year
Teladoc - 24 hr. access to doctor by phone or computer for employee and their dependents. Employer pays 100%
Discounts in retail stores and free admission to all company attractions

Operating tours, attractions and retail in Boston, Charleston, Key West, Nashville, San Antonio, San Diego, St. Augustine, Savannah, and Washington, DC since 1980!

Start your new Career With Us Today!

*Eligibility requirements may apply

Key Responsibilities:

Promote and sell discounted attraction tickets to hotel guests
Engage guests with enthusiasm, local knowledge, and excellent customer service
Maintain a thorough knowledge of Old Town Trolley offerings and local attractions
Operate Ventrata ticketing system accurately and efficiently
Complete daily ticket sales recap and notes
Stand and work independently for extended periods of time
Comply with company policies and guest service standards
Resolve guest issues calmly and professionally under pressure

Requirements:

Experience with Ventrata or similar ticketing platforms preferred
Strong communication skills with the ability to speak, read, and write fluent English
Ability to remain pleasant, courteous, and professional in high-pressure situations
Self-motivated and able to work independently
Flexible availability including days, evenings, weekends, and holidays
Prior sales or concierge experience is a plus

If you love sharing your city, helping others, and being a part of a fun and engaging team, we'd love to meet you!

Job Tags

Hourly pay, Part time, Seasonal work, Local area, Flexible hours, Afternoon shift, Weekday work,

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Hotel Concierge - Nashville Job at Historic Tours of America, Nashville, TN

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