Job Description

We are seeking a skilled and customer-focused Helpdesk Technician to provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. As part of an aerospace company committed to excellence, this role supports mission-critical operations, ensuring all employees can perform their jobs with minimal technical disruption. The ideal candidate is proactive, detail-oriented, and comfortable working in a high-security and compliance-driven environment.

Job Function:

Key Responsibilities:

• Provide first-level technical support for internal users via phone, email, or in-person.
• Troubleshoot and resolve issues with Windows OS, Microsoft Office Suite, printers, mobile devices, and in-house applications.
• Set up and maintain user accounts, permissions, and passwords in Active Directory and other enterprise systems.
• Document support issues and resolutions using a ticketing system (e.g., ServiceNow, Jira, or similar).
• Escalate complex issues to appropriate Tier 2/3 teams or vendors.
• Maintain inventory of IT equipment and manage lifecycle of workstations, laptops, and mobile devices.
• Ensure compliance with IT security protocols, including DoD and NIST standards where applicable.
• Support remote users through VPN and remote desktop tools.
• Participate in on-call rotation and provide after-hours support as needed.
• Familiarity with NIST 800-171, DFARS, or other federal compliance standards.
• Certifications such as CompTIA A+, Network+, Security+, or Microsoft certifications.
• Experience with ITIL processes and service management frameworks.

Job Requirement:

Education and Experience:

• Associate degree in Information Technology, Computer Science, or a related field (or equivalent experience).
• 1–3 years of helpdesk or IT support experience in a corporate environment.
• Strong knowledge of Windows 10/11, Microsoft Office Suite, Microsoft 365 is a plus, Active Directory, and common networking concepts.
• Excellent customer service and communication skills.
• U.S. citizenship required due to the nature of work in the aerospace industry.

Preferred:

• Experience in aerospace, defense, or other regulated industries.

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