Job Description

We are seeking a reliable and detail-oriented Helpdesk Associate to support our IT operations. This role is responsible for imaging, tracking, deploying, and recovering end-user devices, primarily supporting the Windows 11 migration initiative. The ideal candidate will have strong organizational skills, technical proficiency, and the ability to communicate effectively with users and technicians.

Key Responsibilities:

• Unbox new devices, apply asset tags, and accurately enter data into the asset tracking system
• Apply Windows 11 image to devices using standard imaging tools and procedures
• Assign devices to users and configure systems with the appropriate user profiles
• Coordinate and ship devices to local technicians or directly to remote users
• Update device replacement and migration tickets with completed actions and next steps
• Track returned devices from end users and ensure the asset tracking system is up to date
• Clean and refurbish returned devices for redeployment
• Communicate clearly and professionally with end users to:
• Schedule Windows 11 migration/setup sessions
• Coordinate the return of old devices

Qualifications:

• 1+ year of experience in IT support, helpdesk, or asset management preferred
• Familiarity with Windows 11 imaging and deployment processes
• Strong attention to detail and data accuracy
• Excellent communication and organizational skills
• Ability to work independently and manage multiple tasks
• Experience with asset tracking systems and ticketing tools a plus

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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