Job Description

ESIX Sports Supervisor

Location: Six Flags Fiesta Texas – San Antonio, TX 
Position Type: Part-Time 
Pay Rate: $16–$18 per hour (based on experience) 

ROLE OVERVIEW

The ESIX Sports Arena Supervisor oversees the operations of our state-of-the-art e-sports and gaming attraction—bringing next-level hospitality to competitive play. This role is about more than managing an arena: it’s about setting a tone of inclusion, high energy, professionalism, and fun. You'll lead your team with integrity, inspire through action, and ensure every player—from first-time guest to hardcore competitor—has an experience worth remembering.

As a visible, approachable leader, you are responsible for fostering a space that’s exciting, welcoming, and guest-centered. You’ll be hands-on—mentoring team members, resolving technical issues, managing events, and creating moments that connect gaming culture with world-class service. Experience in fast-paced hospitality environments, such as bartending, is a strong asset—especially in delivering exceptional guest experiences while managing multiple priorities.

KEY RESPONSIBILITIES

Lead with Integrity and Respect

• Supervise all aspects of ESIX Arena operations, maintaining high standards for behavior, appearance, safety, and fairness.
• Treat every guest and team member with professionalism and kindness. Address concerns quickly and constructively to protect the guest experience and team morale.
• Enforce and model policies consistently and ethically.

Set the Example

• Show up engaged, focused, and ready to work. Model a guest-first mindset in every interaction—whether assisting with a login issue, managing a high-energy event, or helping behind the bar.
• Demonstrate punctuality, preparedness, and adaptability to encourage accountability across the team.
• Draw from past hospitality and bartending experience to maintain composure and efficiency in fast-paced, high-volume settings.

Build and Support a Strong Team

• Identify team members’ strengths and interests, assign tasks strategically, and create opportunities for growth.
• Provide clear direction and consistent, positive feedback.
• Train new hires and mentor existing staff to ensure they feel confident and valued.
• Encourage collaboration and maintain an inclusive environment where everyone feels like they belong.
• Share leadership insights and real-world experience from previous roles, including bartending or guest service positions.

Communicate Clearly and Kindly

• Keep your team informed about shift plans, event logistics, technical updates, and guest needs.
• Maintain a positive, respectful tone—even during busy or high-pressure moments.
• Promote open dialogue, encourage questions, and welcome feedback from team members and guests.

Inspire Through Action

• Lead the setup and execution of daily activities and special events (tournaments, themed nights, casual competitions), ensuring each experience feels dynamic and well-organized.
• Connect your team’s responsibilities to the bigger picture: guest satisfaction, team pride, and innovation in theme park entertainment.
• Bring passion and focus to your shifts, especially during high-energy events or service rushes, drawing from your experience in high-tempo environments like bars or lounges.

Take Ownership

• Monitor equipment and address technical issues quickly to reduce guest disruption.
• Maintain an orderly arena: ensure stations are sanitized, inventory is stocked, and areas are guest-ready at all times.
• Proactively solve problems, anticipate operational needs, and follow through on commitments.

Develop Yourself and Others

• Stay current with gaming trends, streaming platforms, and esports developments. Share your knowledge with your team and incorporate new ideas into guest experiences.
• Encourage team members to grow—whether by learning new systems, improving guest interaction skills, or leading mini events.
• Accept feedback and apply it to your leadership development.

Be Present and Reliable

• Maintain availability for weekends, holidays, and high-attendance days.
• Be a visible leader in the arena—available to support team members, resolve guest issues, and model service excellence in action.
• Lead with consistency and dependability.

QUALIFICATIONS

• Prior leadership experience in e-sports, gaming lounges, entertainment, hospitality, food & beverage, or retail
• Experience in bartending, bar management, or guest service in fast-paced venues
• Deep understanding of gaming culture and familiarity with platforms like Twitch, YouTube Gaming, Discord, Steam, Xbox, and PlayStation
• Ability to plan and run events, tournaments, or community activations
• Strong communication and organization skills
• Comfortable handling technical troubleshooting of gaming hardware/software
• Availability to work weekends, evenings, holidays, and high-volume days
• Must be 18 years of age or older

BONUS SKILLS (PREFERRED BUT NOT REQUIRED)

• Experience working in gaming cafes, e-sports arenas, LAN centers, or nightlife venues
• Background in leadership and coaching
• Social media or content creation skills
• TIPS or alcohol service certification a plus

While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties when circumstances (e.g., emergencies, changes in workload, rush jobs, or technological developments) dictate. Six Flags is a Drug Free Equal Opportunity Employer.

Interested Candidates should apply online at: Jobs.sixflags.com

Park Location: San Antonio, TX - Six Flags Fiesta Texas

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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