Job Description

Overview:

Imperial Cleaning is one of the largest independently owned cleaning companies in the nation, providing professional cleaning services to Retail, Offices, Medical Facilities, Schools, Commercial Buildings, Financial Institutions, Municipalities, and more for over 25+ years. Now over 1,000 employees strong, and with consistent double-digit sales growth year over year, Imperial Cleaning is well-positioned to continue its growth.

Should you come to work at Imperial, you will find that we encourage input and creativity from employees at every level within our organization to improve and move our business forward. We welcome new employees to our growing family and team. When you join Imperial Cleaning you become part of a great family culture. At Imperial, we know that our people are our greatest asset, and we take great care to find highly qualified candidates that share our commitment to growth and excellence.

Imperial Cleaning is an equal opportunity employer. We offer competitive compensation packages and a variety of benefits that provide our staff with a safe, respectful, and professional working environment. Our headquarters is located at 151 Dixon Avenue, Amityville, NY, and is an upscale and professional building.

Job Description

Key Responsibilities:

• Establish and maintain excellent client relationships, ensuring a deep understanding of their needs and expectations.
• Perform monthly location inspections to ensure compliance with company standards and SLAs.
• Report inspection findings/issues and resolve deficiencies within the SLA timeframe.
• Ensure employee compliance to company Clock-In/Out requirements.
• Perform walk-throughs/estimates with prospective clients and cross-sell new/additional service opportunities.
• Track and ensure that periodic services have been scheduled and completed, and address customer complaints promptly and efficiently.
• Manage and minimize overtime within the assigned region and notify HR/Payroll and Operations of all staffing changes.
• Be on-call for emergency situations/calls - evenings and weekends.
• Manage the profitability of all service locations within the assigned region.

Key Requirements:

• A proven track record of success in managing and leading teams within the commercial cleaning industry.
• Detail-oriented and possessing strong communication skills (email, phone).
• Results-oriented, with the ability to resolve challenges and emergencies at a moment's notice.
• Ability to handle multiple projects simultaneously.
• Customer-focused with a can-do approach to problem-solving.
• Knowledge of administrative and clerical procedures.
• Working knowledge of email, spreadsheets, smartphones, and relevant software applications.

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