Job Description
This is the pay range that the employer reasonably expects to pay for this position $22.10/hour - $24.60/hour
Associate Credit Representative The primary objective of the Associate Credit Representative is to provide Credit support to all divisions aligned to Global Business Services. The position is accountable for collection and account management activities for complex and high balance customer accounts, new associate training, and may provide additional support to the Credit manager on team management. This position supports customer collection and account management activities which require critical thinking and “big picture” decision making skills related to customer issue resolution. Role works within credit policy guidelines to improve DSO/Cash flow and reduce risk. Position acts as key liaison with both internal and external customers.
What’s In It For You - The opportunity to take on some of the world’s most meaningful challenges, helping customers achieve clean water, safe food, abundant energy and healthy environments
- The ability to make an impact and shape your career with a company that is passionate about growth
- The support of an organization that believes it is vital to include and engage diverse people, perspectives and our best
What You Will Do - Demonstrates urgency to resolve issues with associates, internal and external customers
- Establishes strong working relationships with corporate account sales management teams and external/internal customer contacts
- Develop deep knowledge of customer payment (Order-Cash) processes
- Adheres to company and department policies and procedures.
- Achieves individual objectives related to aged receivables, DSO, account management and SLA’s by utilizing good time management skills.
- Responds to incoming communications including e-mails, inbound calls from customers and field associates, and direct mail
- Required to initiate outbound collection effort for managed cross-divisional customers via phone and e-mail.
- May be required to utilize knowledge of Credit systems to identify and resolve complex customer accounts issues (disputes, unapplied cash, reconciliation, refunds, etc).
- Effectively engages Sales Team on critical business decisions related to account management, orders, collection and placement
- Uses critical decision-making skills to ensure orders are approved or held to ensure corporate relationships are maintained while still balancing risk
- Researches disputes and invoice issues. Support dispute identification and resolution process.
- Provides customers with aging and supporting documents to maximize collections.
- Document understanding of customer specific processes (Payment process, approval structure, Acct History, Portal restrictions and risk profiles
Minimum Qualifications - Bachelor’s degree or a degree-seeking candidate in Finance, Accounting, Economics or a related field
- Four years previous experience in credit, finance/accounting or related field may be substituted in part
- Experience in Microsoft Office Suite software (Excel, Word, Access, Outlook)
Preferred Qualifications - Previous analytical experience with high aptitude for research, analysis, and problem-solving skills
- Effective communication skills with all levels within the organization, both oral and written
- Experience with SAP and/or AS400
- Experience with PowerBI and/or Sequel
- Detailed understanding of the order to cash process life cycle
- Good negotiation skills
- Excellent organizational and time management skills, with ability to manage multiple priorities and meet deadlines in multi-division, fast paced environment
- Strong attention to detail
- Customer service focused; ability to partner with internal/external contacts
- Problem resolution skills and experience
- History of being proactive and solving problems early
- Demonstrated initiative with ability to work both independently and with a team
- Ability to maintain a positive attitude and adapt to a continuously changing environment
- Ability to handle confidential information
- Adaptable to multi-system environment
Job Tags
Contract work,