Job Description

DIVE IN TO A NEW CAREER WITH A LESLIE'S COMPANY :  

With over 60 years of experience, here at Pool City, we work hard to bring you the best brands at the lowest prices. Like Jacuzzi®, Brunswick, Tropitone, and much more. We became a part of Leslie's family in March 2022. We have everything you need to have more fun at home. Above-ground pools, pool supplies & chemicals, patio furniture, umbrellas, retractable awnings, grills, hot tubs, swim spas, saunas, pool tables, indoor games, home theater seats, bars & bar stools, the list goes on and on. You can see why we are known as Pittsburgh’s #1 family fun superstore. 

Job Overview :

Pool City Assistant Manager supports the performance of the store to ensure it is meeting or exceeding customer service standards, sales plans, profitability, operating procedures, and all merchandising objectives. Will be responsible for maximizing sales and driving the business by effectively assisting the store manager in the occasional supervision of team members and various functions within the store location, Assistant Managers will sell all leisure indoor and outdoor products in addition to all indoor and outdoor accessories in a fun atmosphere creating excitement in the lives of local families for enjoying their backyard and leisure investment. We provide full training on everything that you need to know so no industry experience is required. Non-sales job responsibilities in addition to Assistant Manager responsibilities include testing pool and spa water at the water test station when needed, preparation and carry out service to cars for customers and assisting with daily store upkeep, stocking, and inventory. 

Responsibilities:

• Provide support to the store manager to achieve accomplishment of the following objectives:

• Provide support to ensure the store meets or exceeds sale budget.

• Provide support to ensure the store meets or exceeds EBITDA (Earnings before interest, taxes, depreciation and amortization)/SOC (System & Organization Controls) goal.

• Meet or exceed labor rate goal

• Meet or exceed your gross margin budget for the fiscal year

• Meet or exceed average ticket and unit per transaction goals.

• Drive customer count increase over last year.

• Sell all products by understanding the characteristics, features, and benefits of the products that we sell.

• Complete all training programs as directed in a timely manner.

• Provide customer service and engage customers with a purchase or return.

• Build rapport with customers and qualify their requirements

• Every customer is important to us so you must be friendly and love to help people. The world's best salespeople know how to start a conversation, carry a conversation, end a conversation, and be very like-able all at the same time. Smile!

• Strong commitment to hitting targets and exceeding goals

• Test water at the water test station

• Help carry products to customers after purchased

• Team player

• Have basic knowledge of business math and percentages

• Understand proper use of grammar and spelling for writing notes

• Continually work on learning products, sales skills, procedures and policies to ensure you are proficient with the right competencies to sell

• Develop new customers and maintain rapport with previous customers resulting in referrals and rave reviews

• Have the ability and desire to capture leads and carry out lead follow up in accordance with the follow up program when a sale is not closed on the first visit.

• Handling customer care scenarios calmly and logically with the customer and company in mind for win-win outcomes

• Maintain all leisure displays in top notch and clean condition at all times.

• Keep all leisure displays neat and organized on the sales floors for the best possible customer experience.

• Stock your shelves with directed merchandising to always maintain a profession appearance.

• Display signs and update shelf tags as directed.

• Help manager with approved social media content for continued growth and success.

• Maintain Lab in top operating condition.

• Ensure the store has all supplies needed to operate effectively.

• Help maintain the store so it remains clean and presentable at all times

• Ensure restrooms are maintained and kept clean at all times as they are also an important representation of your business.

• Ensure the stock areas are always organized and easy to view and retrieve merchandise.

• Always remain conscious of inventory control based on your inventory training and POS system.

• Abide by all company policies.

• Uphold and follow the mission.

Essential Competencies:

• Customer service mindset – Understands the customer, focus on providing superior customer service.
• Follow through on commitments - Live up to verbal and written agreements
• Intelligence – Learns quickly, demonstrates ability to quickly and proficiently understand and absorb new information.
• High standards – Expects personal performance to be nothing short of the best.
• Attention to detail – Does not let important details slip through the cracks or derail a project.
• Honesty/integrity – Does not cut corners ethically. Earns trust and maintains confidences. Does what is right, not just what is politically expedient. Speaks plainly and truthfully.
• Positive attitude/enthusiasm – Exhibits passion and excitement over work. Has a can-do attitude.
• Work ethic – Possesses a strong willingness to work hard and long hours to get the job done. Has a track record of working hard.
• Communication – Speaks and writes clearly, articulately and diplomatically without being overly verbose or talkative.

Qualifications: 

• One or more years of sales experience
• Salesmanship skills - Understand the selling process and customer engagement as it is related to sales - strong sales ability
• Strong customer service skills
• Excellent communication skills
• Ability to consolidate the sale and walk the customer through every stage of the deal, and close sales
• Understanding of sales related calculations / math
• Ability to operate basic business software, emails and Google Drive
• The ability to be on your feet for 8-10 hours a day and lift up to 50 pounds. The ability to move products upwards of 100 or more pounds with proper carts, dollies, pallet jacks, and other merchandise movement tools that are available in the stores.
• Reliable transportation to get to and from work
• Have at least a High School diploma or equivalent

  Pay: $16.00 - $17.00 / hour plus commission

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